Support Services

External Support Services for Students

Our aim is to work proactively and collaboratively with our students and families and for young people to feel supported within the school community, so they are able to benefit fully from everything the school has to offer.

We often call on outside agencies for support. The purpose of this section of the website is to provide a list of these support mechanisms.

1. Anti-Bullying
2. Bereavement Support and Counselling
3. Careers
4. Drug and Alcohol Support and Guidance
5. E-Safety
6. Family Issues
7. Free School Meals
8. LGBTQ+
9. Mental Health Services
10. PCSOs
11. School Nurse
12. School Transport
13. Sexual Health Services
14. Teenage Concerns
15. Young Carers

Another source of information and guidance is the Cheshire West and Chester Local Offer Website

If there is an area not included and you would like to request for it to be added please email Ms C Simmonds, Assistant Headteacher at csimmonds@helsbyhigh.org.uk
Back to top

Anti-Bullying

Childline

Helpline: 0800 1111

Website: www.childline.org.uk

Chat: www.childline.org.uk/get-support/1-2-1-counsellor-chat/

 

Bullying UK

Helpline: 0808 800 2222

Website: www.familylives.org.uk

Chat Forum: www.forum.familylives.org.uk/forum/

 

EACH

Helpline: 0808 1000 143

Website: www.each.education/homophobic-transphobic-helpline

For young people experiencing homophobic, biphobic or transphobic bullying or harassment.
Back to top

 

 

Back to top

Bereavement Support and Counselling

The Reflect Bereavement Service, Backford, Chester.

Tel: 01244 851104

E-Mail: reflect@hospicegs.com

Website: www.hospiceofthegoodshepherd.com/how-we-help-palliative-and-end-of-life-care/services/bereavement-services/

Your Parent/Carer can phone up to book counselling or for advice. You must be registered with a Cheshire West and Chester GP surgery. The service operates Monday, Thursday, Friday. They will see you either at their location or they will come into school.

 

Child Bereavement UK, 2nd floor Ashley House, Ashley Way West, Widnes

Tel: 01928 577164
Email: cheshiresupport@childbereavementuk.org

Website: www.childbereavementuk.org/young-people/

They offer face to face counselling, but also group sessions as some young people prefer that. Your Parent/Carer can refer you by phoning up and having a 10 minute conversation where they explain the background to the situation.

 

Hope Again – Cruse Bereavement Care’s National Website for Young People

National Helpline: 0808 808 1677
Email: helpline@cruse.org.uk

Website: www.hopeagain.org.uk

Cruse is a national charity that provides support, advice and information to children, young people and adults when someone close to them dies. Cruse has been offering bereavement support in England and Wales since 1959.  Cruse online services are provided free of charge.

 

Back to top

Careers

Fast Tomato

Tel: 01442 867 300
Email: support@fasttomato.com

Website: www.fasttomato.com

Fast Tomato is one of the most popular online career guidance programmes for young people, helping millions of students explore the many different career opportunities open to them.

 

START
Email: info@startprofile.com

Website: www.startprofile.com

Start is a free, online careers platform, designed to connect 11-18 year olds with their future career potential.

 

Kudos
Email: enquiry@cascaid.co.uk

Website: www.kudos.cascaid.co.uk/#/

If you are unsure of what careers you might be interested in, Kudos can give ideas based on what you like and dislike. You can also discover what careers your subjects can lead to.

 

Back to top

Drug and Alcohol Support and Guidance

FRANK – Friendly, Confidential Online Drugs Advice

Tel: 0300 123 6600

Text: 82111

Email: frank@talktofrank.com

Website: www.talktofrank.com

FRANK is a national drug education service jointly established by the Department of Health and Home Office. It is intended to reduce the use of both legal and illegal drugs by educating teenagers about the potential effects of drugs. FRANK provides the following services for people who seek information and/or advice about drugs:

•     A website

•     A confidential telephone number, available 24 hours a day

•     Email

•     A confidential live chat service, available from 2pm-6pm daily

•     A service to locate counselling and treatment

 

Addaction – Grangeway Community and Youth Centre, Grangeway, Runcorn, Cheshire

Tel: 01928 240406

Website: www.addaction.org.uk/help-and-support/young-persons-services

Youngaddaction Halton is commissioned by Halton Borough Council to provide services to young people aged 10-19 and up to 25 with additional needs.  Youngaddaction Halton delivers an innovative and unique service, one being a specialist substance misuse service where support is given to young people in relation to their alcohol and substance misuse.

 

Back to top

ESafety

Childnet International

Website: www.childnet.com/young-people

In the Childnet Hub you’ll find top tips, competitions, blogs and advice to help you to use the internet safely, responsibly and positively.

 

CEOP

Helpline: 0800 1111

Website: www.ceop.police.uk/Safety-Centre/

CEOP helps young people who are being sexually abused or are worried that someone they’ve met is trying to abuse them.

 

Think U Know

Helpline: 0800 1111

Website: www.thinkuknow.co.uk

Thinkuknow is the education programme from CEOP, a UK organisation which protects children both online and offline.

 

Back to top

Family Issues

Voices in the Middle

Helpline: www.voicesinthemiddle.com/fh/talk-to-someone/

Website: www.voicesinthemiddle.com

1 in 3 children in UK will see their parents split up before they reach their 16th birthday.  Voices in the Middle raises awareness of the impact of divorce and separation on young people in the UK.  This includes providing a place to go for all young people, to find help.

 

Back to top

Free School Meals

You could get free school meals if your Parent/Carer gets an income-based benefit (for example, Income Support), or Child Tax Credit only.

You can sometimes qualify if your Parent/Carer gets Working Tax Credit as well. Your Parent/Carer must apply here:

https://www.cheshirewestandchester.gov.uk/residents/education-and-learning/school-meals.aspx

 

Back to top

LGBTQ+

Phoenix is a series of youth groups for young people aged 13-19 years in the Cheshire West area who identify as LGBT+ (lesbian, gay bisexual, trans, plus other identities) or are questioning their sexuality or gender identity. These groups are a safe space, offering you a wide range of fun activities and opportunities, plus the chance to meet lots more LGBT+ young people.

 

Chester

Location: Phoenix (Cheshire West), Northgate Locks Resource Centre, Canal Street, Chester, CH1 4EJ

Age range: 13 – 19 years

Time: Second and fourth Thursday of the month, 6.30pm – 8.30pm

Provider: The Proud Trust (funded by Cheshire West and Chester Council)

Contact details: Youth Worker Kate Glover-Jones

Email: sally.carr@theproudtrust.org
Cost: Free

Ellesmere Port and Neston

Location: Phoenix (Cheshire West), Whitby Hall, Stanney Lane, Ellesmere Port CH65 9AE

Age range: 13 – 19 years

Time: First and third Thursday of the month, 6.30pm – 8.30pm

Provider: The Proud Trust (funded by Cheshire West and Chester Council)

Contact details: Youth Worker Kate Glover-Jones

Email: sally.carr@theproudtrust.org

Cost: Free

Frodsham

Location: Frodsham Community Centre, Fluin Laine, Frodsham, Cheshire WA6 7QN

Age range: 13 – 19 years

Contact details: Zane Robinson (Lead Worker) by telephone on 01928 731440

Time: Twice a month

Cost: Free

Email: admin@frodshamya.org

Website: https://www.facebook.com/frodshamya/

 

Back to top

Mental Health Services

Papyrus

Helpline: 0800 068 41 41

Text: 0778 620 9697

Email: pat@papyrus-uk.org

Website: www.papyrus-uk.org

A society which speaks openly about suicide and has the resources to help young people who may have suicidal thoughts. Papyrus exists to reduce the number of young people who take their own lives by shattering the stigma around suicide and equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.

Cheshire and Wirral Child &  Adolescent Mental Health Service (CAMHS)

Support and resources available via advice line (no referral needed):

Helpline: 01244 397644

Time: 5pm till 10pm Monday to Friday. 12pm till 8pm at weekends.

Website: www.cwpcamhscentre.mymind.org.uk/about/

Email: info@cwp.nhs.uk

Young Minds

Helpline: 0800 1111

Text: ‘YM’ to 85258

Website: www.youngminds.org.uk

3 children in every classroom have a mental health problem. Young Minds are leading the fight for a future where all young minds are supported and empowered, whatever the challenges.

 

Back to top

PCSOs

PCSO Neil Flanagan and PCSO John Kopczyk offer a Student Drop In session at Helsby High School.

This happens every week and is in A54 on A Block corridor.

Please ask your Form Tutor for more details as the day alternates and this can be found on the Staff Bulletin.

In addition to this, a poster showing forthcoming Student Drop In sessions can be found on year noticeboards in the Breakout Area.

 

Back to top

School Nurse

The school nurse is called Marian Piggott.

Marian offers a Nurse Drop In in every Thursday 1.20pm – 2pm.

This happens at Helsby High School and she uses the Medical Room downstairs in ‘A’ block.

She provides a confidential service. This means that you can discuss personal information in confidence. She will not discuss your personal information with anyone else without your permission. This includes parents and teachers. She would only pass on your information in order to protect you or someone else from serious harm. Wherever possible she would discuss this with you first. The types of things you may want to see her about are:

Health and Well Bring

Healthy Eating

Physical Health

Peer Pressure

Stopping Smoking

Mental Wellbeing

Anger Management/Stress

Friendships

Alcohol

Bullying

Media Safety

Sexual Health

Signposting to Specialist Services

Relationships

 

Back to top

School Transport

School Transport is managed by Cheshire West and Chester, their website is:

https://www.cheshirewestandchester.gov.uk/residents/education-and-learning/school-and-college-transport/school-and-college-transport.aspx

For further information on how the policies are administered, making payments, post 16 or SEN travel assistance please call 0300 123 7039 and ask to speak to a member of the school transport team

 

Back to top

Sexual Health Services

Brook

Helpline: 0300 123 7123

Online Chat: www.brook.org.uk/our-services/ask-brook-a-question-24-7

Website:  www.brook.org.uk

50 years of supporting, educating and empowering young people to make their own choices about their sexual health and wellbeing.

Cheshire – Go Sexual Health

Helpline: 0300 323 1300

Location: Fountains Health Centre Sexual Health Clinic, Delamere Street, Chester, CH1 4DS

Location: Stanney Lane Clinic, Stanney Lane, Ellesmere Port, CH65 9AE

Website:  www.gosexualhealth.co.uk/clinics.htm

Email: ecn-tr.gosh@nhs.net

Provides sexual health and contraception services in the Cheshire East and Cheshire West and Chester local authority areas.  All our services, tests, advice and treatment are entirely free and confidential.

Sexwise Family Planning Association

Helpline: 0300 123 7123

Website:  www.sexwise.fpa.org.uk

Email: sexwise@fpa.org.uk

Sexual health information and advice on contraception, sexually transmitted infections, pregnancy choices, abortion and planning a pregnancy.

 

Back to top

Teenage Concerns

Childline

Helpline: 0800 1111

Website: www.childline.org.uk

Chat: www.childline.org.uk/get-support/1-2-1-counsellor-chat/

Just Drop In

Helpline: 0151 356 3176

Location: Cheshire Young Carers, Northern Lights Business Park, Rossfield Road, CH65 3AW

Website:  www.justdropin.co.uk

Email: info@youngcarersnetwork.co.uk

A young carer is defined as a young person between 6-18 years old who cares for either an adult (usually a parent) or a sibling.

Kooth

Online Chat: www.kooth.com (need to register)

Website:  www.kooth.com

Kooth is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.  It gives children and young people easy access to an online community of peers and a team of experienced counsellors.

 

Young Carers

Cheshire Young Carers

Helpline: 0151 356 3176

Location: Cheshire Young Carers, Northern Lights Business Park, Rossfield Road, CH65 3AW

Website:  www.cheshireyoungcarers.org

Email: info@youngcarersnetwork.co.uk

A young carer is defined as a young person between 6-18 years old who cares for either an adult (usually a parent) or a sibling. Cheshire Young Carers support young carers across Cheshire in three key areas, school holiday respite programmes, individual & group support where necessary plus working with schools/colleges to provide specialised support where required.

Cheshire Carers Trust  4all

Helpline: 0333 323 1990

Location: Carers Trust 4all, Unit 6, Rossmore Business Village, Ellesmere Port, CH65 3EY

Website:  www.carerstrust4all.org.uk/young-carers.html

Email: cheshirewest@carerstrust4all.org.uk

Looking after a relative or friend who’s frail, ill or disabled can take up a lot of time. Before you know it, you can easily become a full-time unpaid carer. They are here to offer you the support you need, when you need it. Whether it’s simply a little advice, some practical help or a break from your caring responsibilities.

Back to top